Refund & Cancellation Policy

1. Order Cancellation

Orders can be cancelled under the following conditions:

• Within 24 hours of placing the order (before production begins)
• For standard products: Up to 48 hours after order confirmation
• For custom products: Cancellation is only possible before production starts

To cancel an order, please contact us immediately at +91 98986 66586 or email info@aamarrapackaging.com with your order number.

2. Refund Eligibility

Refunds are considered for the following situations:

• Defective or damaged products upon delivery
• Products that do not match the specifications ordered
• Orders cancelled within the permitted timeframe
• Products not delivered within the agreed delivery schedule (case-by-case basis)

Note: Custom-made products and personalized items are generally not eligible for refunds unless defective or damaged.

3. Refund Process

To request a refund, please follow these steps:

• Contact our customer service team within 7 days of delivery
• Provide your order number and reason for the refund request
• Submit photos or evidence if claiming defective/damaged products
• Return the products in original condition (if applicable)

Once approved, refunds will be processed within 7-10 business days to the original payment method.

4. Non-Refundable Items

The following items are not eligible for refunds:

• Custom-printed packaging materials
• Products customized with company logos or branding
• Products damaged due to misuse or negligence
• Products returned after 30 days from delivery
• Products ordered in bulk quantities (special terms may apply)

5. Exchanges

Product exchanges are possible under the following conditions:

• Exchange requests must be made within 14 days of delivery
• Products must be in original condition and packaging
• Exchange shipping costs may apply
• Size or specification changes may incur additional charges

6. Partial Refunds

Partial refunds may be granted for:

• Partially damaged orders
• Incorrect quantities delivered
• Orders where some items are defective
• Late deliveries (case-by-case basis)

7. Refund Exceptions

Please note the following exceptions:

• Perishable products have a 24-hour return window
• Special orders may have different terms
• Bulk orders may require special approval
• International orders may have different refund timelines

8. Contact Information

For any refund or cancellation requests, please contact us:

• Phone: +91 98986 66586
• Email: info@aamarrapackaging.com
• Address: New Voval, Gandhinagar, Gujarat
• Business Hours: Monday - Saturday, 9:00 AM - 6:00 PM

9. Policy Updates

This refund and cancellation policy may be updated periodically. Any changes will be posted on our website, and customers will be notified of significant changes via email or our website.